| Introduction |
| Course Objectives |
| Module 1 |
Increase Your Self Awareness, Remove or Limit Self-Deception, Ask For Feedback, Be Open to Change, Reflect On Your Actions, Knowledge Check |
| Module 2 |
The Keys to Empathy, Listening and Paying Attention, Don’t Judge, Shift Your View, Don’t Show Fake Emotions, Knowledge Check |
| Module 3 |
Active Listening, Attunement, Don’t Jump to Conclusions, Shift Your Focus, Don’t Discount Feelings, Knowledge Check |
| Module 4 |
Insight on Behavior, Perception, Facts vs. Emotions, Online Communication, Listen and Watch More, Knowledge Check |
| Module 5 |
Communication, Give Respect and Trust, Be Consistent, Always Keep Your Cool, Observing Body Language, Knowledge Check |
| Module 6 |
Social Cues (I), Recognize Social Situations, The Eyes Have It, Non-Verbal Cues, Verbal Cues, Knowledge Check |
| Module 7 |
Social Cues (II), Spectrum of Cues, Review and Reflect, Being Adaptable and Flexible, Personal Space, Knowledge Check |
| Module 8 |
Conversation Skills, Current Events, Conversation Topics, Cues to Watch For, Give People Your Attention, Knowledge Check |
| Module 9 |
Body Language, Be Aware of Your Movements, It’s Not What You Say – It’s How You Say It, Open vs. Closed Body Language, Communicate With Power, Knowledge Check |
| Module 10 |
Building Rapport, Take the High Road, Forget About Yourself, Remembering People, Ask Good Questions, Knowledge Check |
| Assessment |
| Post Test |