| Introduction |
| Course Objectives |
| Module 1 |
What is Marketing?, What is a Market?, Marketing is Not Selling, Understanding Customer Needs, Defining Your Product or Service, Knowledge Check |
| Module 2 |
Common Marketing Types (I), Direct Marketing, Active Marketing, Incoming Marketing, Outgoing Marketing, Knowledge Check |
| Module 3 |
Common Marketing Types (II), Guerrilla Marketing, B2B Marketing, B2C Marketing, Promotional Marketing, Knowledge Check |
| Module 4 |
The Marketing Mix, Product, Price, Promotion, Place, Knowledge Check |
| Module 5 |
Communicating the Right Way, The Marketing Pitch, Sell Value, Not the Price, Fun and Entertaining is Powerful, Choosing the Right Media, Knowledge Check |
| Module 6 |
Customer Communications, Give Your Customers a Voice, It’s Not About You, It’s About Them, Every Interaction Counts, Answer Questions Honestly, Knowledge Check |
| Module 7 |
Marketing Goals, Brand Switching, Repeat Purchases, Brand Loyalty, Inform and Educate, Knowledge Check |
| Module 8 |
The Marketing Funnel, Awareness, Interest, Desire, Action, Knowledge Check |
| Module 9 |
Marketing Mistakes (I), Not Taking Social Media Seriously, Not Having a USP, Cross Cultural and International Translations, Not Building a Relationship, Knowledge Check |
| Module 10 |
Marketing Mistakes (II), Not Having a Plan, Aiming at Everyone, Not Tracking Metrics, Not Listening to Your Customers, Knowledge Check |
| Assessment |
| Post Test |