Conflict Resolution
Instructor
Admin
- Description
- Curriculum
- Reviews
| Module | Topics Covered |
|---|---|
| Introduction | |
| Course Objectives | |
| Module 1 | Getting Started, Workshop Objectives |
| Module 2 | An Introduction to Conflict Resolution, What is Conflict?, What is Conflict Resolution?, Understanding the Conflict Resolution Process, Case Study |
| Module 3 | Communication, Collaborating, Competing, Compromising, Accommodation, Avoiding, Case Study |
| Module 4 | Creating an Effective Atmosphere, Neutralizing Emotions, Setting Ground Rules, Choosing the Ground and Place, Case Study |
| Module 5 | Creating a Mutual Understanding, What do I want?, What do They Want?, What do We Want?, What do We Want? (Cont’d), Case Study |
| Module 6 | Focusing on Individual and Shared Needs, Finding Common Ground, Building Positive Energy and Goodwill, Strengthening your Partnership, Case Study |
| Module 7 | Getting to the Root Cause, Examining Root Causes, Creating a Cause and Effect Diagram, The Importance of Forgiveness, Identifying the Benefits of Resolutions, Case Study |
| Module 8 | Generating Options, Generate, Don’t Evaluate, Creating Mutual Gain Options and Multiple Option Solutions, Digging Deeper into Your Options, Case Study |
| Module 9 | Building a Solution, Creating a Criteria, Creating a Shortlist, Choosing a Solution, Building a Plan, Case Study |
| Module 10 | The Short Version of the Process, Evaluating the Situation, Choosing Your Steps, Creating an Action Plan, Using Individual Process Steps, Case Study |
| Module 11 | Additional Tools, Stress and Anger Management Techniques, The Agreement Frame, Asking Open Questions, Case Study |
| Module 12 | Wrapping Up |
| Assessment | |
| Post Test | |
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Course details
Lectures
1
Level
Advanced
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