Developing Emotional Intelligence
Emotional intelligence is a skill that can be developed, in which these skills will help you to maximize your personal ...
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- Description
- Curriculum
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| Module | Topics Covered |
|---|---|
| Introduction | |
| Course Objectives | |
| Module 1 | Introduction to Emotional Intelligence, Defining Emotional Intelligence, The Importance of EI, Who Needs It?, What Are Emotions?, EQ vs. IQ, Knowledge Check |
| Module 2 | The Components of EI, Self-Management, Self-Awareness, Social Skills, Internal Motivation, Empathy, Knowledge Check |
| Module 3 | Tools to Gain Control, Journaling, Meditation and Mindfulness, Identifying Emotional Triggers, Breathing Techniques, Taking a Break, Knowledge Check |
| Module 4 | Verbal Communication Skills, Active Listening, Asking Questions, Consider Your Audience, Choosing Your Words, Be Authentic, Knowledge Check |
| Module 5 | Nonverbal Communication Skills, Body Language, Tone Matters, Facial Expressions, Eye Contact, Distance and Personal Space, Knowledge Check |
| Module 6 | Managing Relationships With Others, Building Rapport, Respond, Don’t React, Show Gratitude, Finding Common Ground, Setting Boundaries, Knowledge Check |
| Module 7 | Overcoming Obstacles, Recognizing and Admitting Failure, Disagreeing Constructively, Staying Cool Under Pressure, Be Open to Perspectives, The Power of Forgiveness, Knowledge Check |
| Module 8 | Application to Business Practices, Working as a Team, Setting Business Goals, Interviewing for Successful Hires, Giving and Receiving Feedback, Customer Experience and Rapport, Knowledge Check |
| Module 9 | Benefits of Being Emotionally Aware, Strong Interpersonal Relationships, Able to Manage Change, Reduced Stress and Anxiety, Improved Decision Making, Boosts Employee Morale, Knowledge Check |
| Module 10 | Making an Impact, Creating a Powerful First Impression, Maintaining Your Composure, Inspiring Leadership, Gaining Self-Confidence, Patience and Practice, Knowledge Check |
| Assessment | |
| Post Test | |
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Course details
Lectures
1
Level
Advanced
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