Refund Policy
At Lemmas, we strive to provide high-quality consulting, coaching, and training services tailored to your needs. We understand that circumstances may change, and we offer a fair and transparent refund policy in compliance with U.S. laws and industry best practices.
1. General Refund Policy
Our refund policy applies to:
- Training programs (live and self-paced)
- Coaching sessions (individual and group)
- Consulting services (project-based and ongoing advisory)
Refunds are processed based on the type of service purchased, the time of the refund request, and service usage.
2. Eligibility for Refunds
A. Training Programs (Live & Online Courses)
Refunds for training programs depend on when the request is made:
- Before Course Start: Full refund if requested at least [X] days before the start date.
- After Course Start (Within First [X] Days): Partial refund based on the percentage of the course completed.
- After [X] Days: No refunds, but credit may be applied for future courses.
- Digital Courses (Pre-Recorded/Self-Paced): Non-refundable once accessed.
B. Coaching Sessions (1-on-1 & Group)
- Cancellation before [X] hours of session start: Full refund.
- Cancellation within [X] hours of session start: 50% refund or rescheduling option.
- No-shows: No refunds.
C. Consulting Services
Due to the customized nature of consulting, refunds are evaluated on a case-by-case basis:
- Prepaid consulting fees: Partial refunds may be issued if work has not started.
- Ongoing contracts: Termination requires [X] days’ notice, and refunds depend on services rendered.
3. Refund Process & Timeline
To request a refund:
- Submit a Written Request: Email [Insert Contact Email] with your name, purchase details, and reason for the refund request
- Processing Time: Refund requests are reviewed within 7-10 business days.
- Approval or Denial: If approved, refunds will be processed within 5-7 business days via the original payment method.
- Refund Denials: If a refund is denied, we will provide a clear reason and possible alternatives.
4. Non-Refundable Services
The following services are non-refundable:
- Completed coaching or consulting sessions.
- Training programs where significant course content has been accessed.
- Digital materials, workbooks, or downloadable resources.
- Any third-party fees, including payment processing fees.
5. Chargebacks & Disputes
If you initiate a chargeback without following the refund request process, we reserve the right to:
- Dispute the claim with proof of service.
- Terminate your access to future services.
- Take legal action if necessary.
6. Cancellation & Rescheduling Policy
For coaching and training programs, we offer flexible rescheduling:
- Requests must be made at least [X] hours before the scheduled session.
- Rescheduling is subject to availability.
- A rescheduled session must be completed within [X] days.
7. Exceptions & Special Cases
We understand that emergencies happen. In certain cases, we may provide refunds or credits beyond our standard policy, including:
- Medical emergencies (proof required).
- Significant unforeseen circumstances.
Each request will be reviewed on a case-by-case basis.
8. Changes to the Refund Policy
We may update this Refund Policy as needed. Any changes will be posted on our website, and continued use of our services implies acceptance of the revised policy.
9. Contact Information
For refund inquiries, please contact us:
- 📧 Email: [Insert Contact Email
- 📍 Address: [Insert Business Address]
- 📞 Phone: [Insert Phone Number]